Legal

Privacy Policy and Personal Information Collection Statement

This website is operated by Vitas Limited, trading as VITAS 紓適寧 (“we”, “us” or “our”). We respect your privacy and handle personal data in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).

This statement explains how we collect, use, retain and protect personal data when you visit our website, contact us, subscribe to our communications or purchase our products.

1. Personal data we collect

Depending on how you interact with us, we may collect:

  • Your name and contact details, including your email address, telephone number and delivery or billing address.
  • Information you provide in enquiries, messages, feedback or other correspondence.
  • Order and transaction information, including products purchased, delivery instructions and payment status, where applicable.
  • Your newsletter subscription preferences, marketing consent and unsubscribe requests.
  • Technical information generated when you use our website, such as your IP address, browser type, access times and server logs, to the extent collected by our website or hosting providers.

Please do not submit medical records or other sensitive personal information that is unnecessary for your enquiry or purchase.

Providing personal data is voluntary. However, fields marked as required are necessary for the relevant service. If you do not provide the required information, we may be unable to respond to your enquiry, process your order or provide the service requested. Newsletter subscriptions and marketing consent are optional and are not a condition of purchase.

2. How we use personal data

We use personal data only where necessary for the following purposes:

  • Responding to enquiries and providing customer support.
  • Processing and administering purchases, payments, deliveries, returns and refunds, where applicable.
  • Managing the communications or subscriptions you request.
  • Operating, maintaining and securing our website and services, including investigating misuse and preventing fraud.
  • Keeping necessary business records, complying with legal obligations and establishing, exercising or defending legal rights.
  • Sending direct marketing communications where you have given the consent described below.

We will not use your personal data for a new, unrelated purpose without your express and voluntary consent, unless otherwise permitted or required by law.

3. Direct marketing

With your consent, we may use your name and email address to send newsletters and promotional information about VITAS creams, gels and related cosmetic and body-care products, including product news and special offers.

We may not use your personal data for these direct marketing purposes unless we have received your consent. We will seek that consent separately when you subscribe or otherwise choose to receive marketing communications. Making an enquiry or purchase does not, by itself, constitute consent to marketing.

You may withdraw your marketing consent at any time, free of charge, by using the unsubscribe link in our emails or contacting info@vitas.com.hk.

We do not sell personal data or provide it to third parties for their own direct marketing.

4. Disclosure and service providers

Where necessary for the purposes above, we may disclose relevant personal data to:

  • Providers of website hosting, IT support, cloud storage, enquiry management and email delivery services.
  • Payment processors, banks, delivery companies and fulfilment providers involved in your transaction, where applicable.
  • Professional advisers, including legal advisers, accountants and auditors.
  • Courts, regulators, law-enforcement agencies or other persons where disclosure is required or permitted by law.

Some service providers may process or store personal data outside Hong Kong. Where we engage providers to process personal data on our behalf, we take reasonably practicable contractual or other measures to protect it against unauthorised or accidental access, processing, erasure, loss or use, and to prevent retention for longer than necessary.

5. Retention and security

We retain personal data only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting and record-keeping requirements and the handling of complaints or disputes. When it is no longer required, we take reasonably practicable steps to securely erase it or render it anonymous.

If you unsubscribe from marketing, we may retain a minimal record of your contact details and opt-out request solely to ensure that we respect your preference.

We take reasonably practicable measures to protect personal data and restrict access to persons who need it for the relevant purposes. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies and third-party services

We use the Google tag (Google Ads) on this website to measure how visitors reach and use the site and how effective our advertising is. Google may set cookies or similar technologies for this purpose, and the information collected is handled under Google's own privacy policy. Our website and hosting services may also process technical information needed to operate and secure the site.

If you follow a link to an external website or use a third-party service, such as WhatsApp or an external payment service, that provider’s own privacy policy will also apply to its handling of your information.

7. Access, correction and privacy enquiries

Under the Personal Data (Privacy) Ordinance, you may request access to personal data we hold about you and request correction of inaccurate personal data. You may also contact us to request deletion of personal data; we will consider such requests subject to applicable legal requirements and any continuing need to retain the data.

Please send requests or privacy enquiries to:

Privacy Officer
Vitas Limited - VITAS 紓適寧
Email: info@vitas.com.hk
Address: Unit 411, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

We may ask for information reasonably necessary to verify your identity before handling a request. We will handle access and correction requests within the periods required by applicable law. Where permitted by law, we may charge a fee that is not excessive for complying with a data access request and will inform you beforehand.

8. Updates

We may update this statement to reflect changes to our practices or applicable requirements. The current version will be published on this page. Where additional notice or consent is required by law, we will provide or obtain it as appropriate.